Not Just for Kids– Gamification is For Teachers Too

Sean Oakes bio picture Sean Oakes

In edTech product design circles, we often talk about gamification as a way to reach young learners. After all, using game mechanics in edTech products is a proven way to increase student engagement. Designed with intention, game mechanics can also reinforce learning goals and pedagogical strategies, making your product more effective and valuable.

But there are good reasons to consider gamification for teacher-facing products, too. Corporate learning has long used game mechanics to tap into powerful intrinsic motivators that all humans share, including autonomy, mastery, purpose, and social interaction. If these motivators sound familiar, it’s because we often use the same principles to describe user goals that surface in UX research findings!

Incorporating gamification into learning products for teachers will also impact your bottom line. With regular use, game mechanics make it more likely that teachers will use your tool with fidelity, giving you long-term data on teacher efficacy and other success measures. Whether you’re designing a professional learning product or an assessment tool, edTech products are ripe for this type of business opportunity.

Below, we break down how gamification intersects with the teacher persona and discuss three ways game mechanics support verified user needs. Let’s dig in!

Gamification and Your Teacher Persona

Consumer design is a constant source of inspiration for solving UX and design problems in edTech. And the commercial sector has already figured out delightful ways to gamify their products to build engagement.

Remember: teachers are people, too! They use all kinds of commercial software, from fintech to Weight Watchers to Duolingo. We can apply the gamification mechanics teachers are used to seeing in other parts of their life to edTech tools that improve teacher efficacy or help teachers meet professional goals. 

By better understanding the motivations and goals of educators, edTech brands can target their teacher personas with age-appropriate gamification. Simple, delightful rewards and feedback systems inspire better professional learning and increase teacher fidelity to specific curricula or pedagogies.

For example, all educators must complete state-mandated professional learning, including earning continuing education credits. If you design reward systems in your software as a way to build momentum in their professional learning endeavors, you’ve created an easy win for your teacher persona. The administrators, principals, or coaches who must track engagement, completion rates, or other success measures will be happy, too.

Ultimately, the pandemic changed teacher familiarity with technology for the better. They’re not only used to digital learning tools, they also have higher expectations for the edTech products they consume and advocate for. When product owners are able to deliver on those expectations by drawing from consumer trends like gamification mechanics, teachers notice—and find real value in the tools that help them succeed.

Boosting Teacher Engagement with Gamification Features

Incorporating game mechanics into teacher-facing edTech products drives important behaviors around professional learning. Whether your features provide crucial feedback systems or build positive behavior over time, game mechanics will build momentum and boost user engagement.

Here are three common engagement strategies gamification mechanics support:

  • Improving teacher efficacy. Encourage teachers to use your tool with more fidelity by gamifying onboarding or feature exploration. If you can find a way to introduce fun and rewards, you’ll encourage teachers to complete initial tasks that will help them learn how to engage more fully with your product.
  • Providing teacher feedback. From just-in-time quizzes to testing for understanding, your tool can give teachers data and feedback in a way that helps them see their improvement over time.
  • Building positive behaviors. Encouraging streaks is also a great way to show teachers how they’ve built a habit that they don’t want to break. When users see that repeated actions lead to feedback and rewards, they’re excited not to break from that behavior.

How Gamification Increases Feature Adoption

Game mechanics are a simple way to encourage educators to try out new features. Right now, teachers are less afraid than ever of “breaking” learning tools by experimenting or trying new things. Help them continue to develop bravery by showing them how easy and low-commitment your new feature is.

This strategy is beneficial from a product standpoint, too. The best way for your users to understand the full value of your product is by exploring new or advanced features. You want them to feel comfortable incorporating new features in their day-to-day work. If the goal of your product is to help teachers make a bigger impact on their own professional development or to improve outcomes in their classrooms, you want them to adopt the features that will help them do so.

Teachers are especially apt to try a new feature if it’s clear that there’s a minimal time commitment. Use game mechanics to show your user that tackling things a little bit at a time leads to progress toward a bigger goal. For example, maybe your software attaches an award to completing a very short task. Or perhaps you can help teachers break bigger professional learning goals into smaller pieces.

Teachers will feel like it’s possible to complete a complex, required training in smaller increments, while still getting all the benefits of your professional learning content. This is a huge win for teachers who have limited time to learn new tools or complete a 30-minute training session in one sitting. 

Most gamification features demonstrate forward momentum or progress in a visual way. After all, when teachers see how far they’ve come, it seems more valuable to continue. Whether they earn stars and badges or check off items in a digital road map, it’s important for your users to get excited about completing tasks. 

Consider how the task planning tool, Asana, designed flying unicorns and brightly colored walruses to reward its users for powering through a to-do list. Teachers need to experience delight, even as they are reminded of the evidence of their progress—especially if progress in your tool means improving outcomes in their classrooms.

Increasing Efficacy By Gamifying Improvement

Engagement in edTech products is more complex than in commercial products. After all, you’re not trying to boost usage hours of a product just for the sake of it. 

The stakes are far higher.

In edTech, the goal is often for educators to use a product more effectively and improve learning outcomes in their classroom. Or, if you’ve designed a supplementary tool, the goal might be to give teachers broader context for teaching a specific content area and making a bigger impact as a teacher.

Because of the importance of showing improvement over time, edTech is very good at measuring outcomes. If you can reflect these outcomes back to educators, administrators, and parents, you’ve solved a real need for each of these personas.

When educators engage with a product and see real evidence of its impact in the classroom or in their own confidence levels, you’ve established the most meaningful reward and feedback system of all: empowering teachers with tools for their success.

How A Gamification Technique Helped Educators Use Listening to Learn More Effectively

Listening to Learn, a professional development tool that helps teachers assess students’ numerical reasoning skills through oral interviews, provides instant feedback and reasoning through its “Labs” feature.

Educators watch a short video of an expert interviewing a student. Next, they’re asked to identify which problem-solving and reasoning skills the student demonstrated throughout the recorded conversation. 

When a user chooses a response, they instantly discover whether they answered correctly—and get just-in-time feedback about the answers an expert would have chosen. When users are correct, it feels like they’ve gotten a reward: an expert in numerical reasoning skills agrees with their assessment!

This type of gamification works well for Listening to Learn, a product that represents a paradigm shift in professional development. Teacher training in numerical reasoning and problem-solving skills does not often incorporate process skills. In English Language Arts, on the other hand, it’s much more common for teachers to receive training on how to identify reading comprehension and other ELA process skills.

Powerful shifts in pedagogy can be new and scary for many teachers. Listening to Learn asks math educators to think about using process skills in a different way. It also asks them to reconsider their role as a teacher by listening to evidence of how a student thinks, rather than solely reviewing written work. By incorporating game mechanics, Listening to Learn helps educators develop this new skill in a safe environment, with immediate feedback from an expert. 

Bite-sized lessons also make the content easier to digest, and expert feedback serves as a reward for making progress. Without ever feeling overly commercial or “kiddish,” Listening to Learn motivates its users and ensures that they’re becoming more effective interviewers in the classroom.

Consumer technology will continue to shape teachers’ expectations for learning tools, especially as the pandemic accelerates technology adoption. Because of this, edTech brands will find more business reasons than ever to incorporate UX and design elements like game mechanics into their products. 

Whether these strategies help teachers use learning software more effectively in the classroom or in professional development contexts, there are many ways gamification can feel sleek, professional, and supportive. Gamification isn’t just for kids, anymore—it’s for teachers, too!

Are you considering how to use game mechanics in your teacher-facing products? Find out how Backpack Interactive can help with UX research or a workshop! Reach out in our “Let’s Talk” form.

Defining and Designing for the Parents User Persona

Monica Sherwood bio picture Monica Sherwood

The rise of parents as an edTech user persona represents a major shift for edTech companies, and there are many new opportunities to design learning tools with parents in mind.

Commercial edTech companies like ABCmouse figured this out before the pandemic by designing learning tools with the parent user persona in mind. BrainPOP, on the other hand, simply markets differently to parent users.

Over the course of the pandemic, parents have become more sophisticated consumers of learning products. Because students often need help using edTech products at home, parents are also using learning tools more frequently. They’re communicating with teachers and administrators about ease of use, too.

Whether you add new portals specifically for parent users or shift your marketing strategy, now is the time to conduct research into your own parent user persona. Below, we break down how to define this important user—and outline the features that parents need most.

How to Define the Parents User Persona

Before you add new features or roll out a new sales strategy, it’s important to conduct user experience research

After all, how you support the needs of parent users in your product will affect the UX and design decisions you make for other personas, including students and teachers.

Let’s dig in.

Research Your Competitors

In addition to researching how your subject-area competitors address parent personas, dig into other types of edTech platforms and communication tools. How do these brands support parents as they:

  • check on their child’s grades
  • review assignments
  • read teacher comments
  • communicate directly with teachers and support staff
  • or create learning experiences for their own child at home?

Competitive research will help you identify gaps in your particular market, so you can design more effectively for your tech-savvy parent user personas.

Conduct User Interviews

Conducting user interviews with parents will help you define their needs. This is especially important for products that support special needs students, since their parents will have heightened expectations for your product and its efficacy. 

As you conduct interviews, establish a technology baseline for your parent user persona:

  • Do the parents who use your product have more digital literacy than you expected?
  • What are their bare minimum technology expectations and requirements?
  • Have you considered the needs of parents who don’t speak English or who need more tech support?

In addition to insights about digital literacy, user interviews will also help you uncover how parents understand the overall value of your product.

Consider Your Teacher Persona, Too

As you’re focusing on parent needs, don’t forget how this persona will interact with teachers in the classroom and through your product. 

Features that provide parents insights into the child’s performance will ultimately make your teachers’ jobs easier. Consider:

  • Can parents get access to product usage data, test scores, or other insights about their child?
  • Can teachers easily direct parents to product resources or support?

Weave questions about teachers’ interactions with parents directly into your qualitative user interviews. This way, you’ll get a better sense of which features will support the needs of every user throughout your experience. Remember—you’re designing for education, so teachers are the experts here.  

6 Key Features that Support the Needs of Your Parent User Persona

Parents are already used to helping their children with homework, especially very young children. edTech now has an opportunity to support this process by increasing parents’ access to curricular materials and by helping them navigate homework time more effectively.

Here are the six key features that will support your parent user persona—no matter what kind of edTech product you’re working on. 

    1. Multilingual interfaces

      English might be our national language, but, according to the Migration Policy Institute, as many as 1 in 3 students speak a second language at home.

      By designing a multilingual interface, you’ll automatically make your product more usable for your parent persona—and more valuable to your buyer.

    2. Accessible UI

      Many parents want to be involved with their child’s learning, but they need more help with digital literacy. Designing with accessibility in mind can ease this pain point.

      Whether you limit the amount of text in your UI or simplify your content sequencing, an accessible interface supports the needs of all users. Remember: parents of students with special needs will also have heightened expectations around accessibility.

    3. Single log-on

      Parents with multiple school-age children have a mountain of login information to keep track of. Help parents simplify the process with single sign-on.

      In addition to making things easier on your parent users, you’ll automatically lessen the workload of teachers who have been increasingly pushed into the role of tech support.

    4. Student Insights

      Parents are always interested in learning how their child is doing in class. With real-time reporting or data dashboards for parents, you can provide easy ways for parents to track and support their child’s learning.

      Insights are even more effective if parent users are able to communicate with teachers around assignments or provide other forms of feedback.

    5. Onboarding

      As parents become better edTech users, school administrators and teachers will look to edTech companies to provide additional support with onboarding.

      What kinds of specific tech support will your parent persona need to be successful within your product? Include these elements in your onboarding features for maximum ease-of-use.

    6. Content resources

      Like teachers and students, parents need specific kinds of content. In some cases, it’s likely been decades since they’ve seen specific math or reading concepts.

      How can you support parents directly by offering resources like a glossary of terms or concept explainer videos? The more supported your parent persona is in understanding their child’s content, the more you support teachers in their work—and lessen the frustration of students.

By making it easy for parents to support the students using your product, you’ll ultimately make your product more effective—and more valuable.

Investing in usability for parents doesn’t have to be a heavy lift, either. Simplifying your UX copy, creating clear CTAs, and thoughtfully sequencing your content all support ease-of-use.

Whether you design a new feature for your parent user persona or conduct more user interviews to better understand their needs, now is the time to investigate how parents fit into the picture.

The pandemic has changed the tech landscape for this key new persona—and edTech will feel the impact of this shift for a long time to come.

Are you reconsidering the needs of parents in 2023? Contact us to find out how we can support you with UXR or UX design!

One Year Later: Two Teachers Discuss Shifts in edTech & In-Person Learning

Monica Sherwood bio picture Monica Sherwood

When teachers turned to edTech products to support at-home learning last year, we wondered whether the pandemic had inadvertently convinced more educators of the value of edTech. 

One year later, we wanted to know: are the teachers who embraced digital learning tools in 2020 still using them during in-person learning in 2021? And what kind of shifts in edTech can we expect in 2022? 

Earlier this month, we talked to two members of Backpack Interactive’s Teacher Council, Rachel Pauta and Kylie Reiman, to find out. 

Over the course of our conversation, we learned which kinds of learning tools they’re still using in the classroom, what the pandemic learning gap looks like for their students, and what they wish edTech product owners knew about their day-to-day experiences. 

Rachel Pauta teaches 2nd grade in a dual language classroom in a New York City public school. Kylie Reiman is a ninth-grade physics teacher at a charter school in Camden, New Jersey. This conversation has been edited for clarity.

In-Person Learning & Closing the Learning Gap

How are you feeling now that you’re mid-way into the school year? Have you had to return to virtual or hybrid learning for any reason?

Kylie Reiman: Good. I’ve been in the building every day since the middle of July. Our kids started in the middle of August [with in-person learning].

Rachel Pauta: I have been at school since September 27th. I feel like we’re acting like everything is normal, but it’s totally not normal. I thought there might be a push to talk about where our students are and what they need, but instead they just gave us the curriculum and told us to go for it. I just looked at my reading curriculum and the basic sight words for second grade are, like, huge.

Is part of what you’re noticing a gap from where students should be because of what happened last year?

RP: That’s part of it. Some students are fine. Some of them are ready to go. But some of them seem like they’re brand new to school. It doesn’t seem like there’s a huge attempt to figure out what these kids went through. One of my kids told me, ‘No, I was in kindergarten last year.’ And I said, ‘You weren’t. You did first grade.’ He doesn’t have any recollection of school. I just think he thinks that the last time he was in school, he was in kindergarten. Like the last year didn’t even count.

KR: I teach physics in ninth grade, and even that can be a struggle for ninth graders. Most of the math we’re doing in physics, they haven’t seen at all, ever. Because the last time they were in a ‘real’ math class was in seventh grade. Now we’re doing high school-level math in a physics classroom, which is not only reading and numbers, but it’s all applied to real-life situations. 

Sometimes I feel stressed because I’m teaching a math course in my physics course just to give them what they need to be successful. I just taught an hour-long ladder lesson on inverse operations. They needed it to do the basic physics concept we were talking about, but they’ve never done it in math class before.

RP: I think I did a lot virtually. It bugs me when people say there was a huge [learning] gap. But we also didn’t have the same routine for them: show me what you can do, then go off and practice and I’ll look at it. Then, if I need to repeat the lesson to the whole class, I will. There was none of that last year. 

I just did a basic spelling inventory. I asked them to write down letters that are sounds that they heard, even if they couldn’t spell the word. They weren’t even close, some of them. They would say, ‘I don’t know what sound that letter makes.’ And this is second grade, where some of the vocabulary is a word like ‘mascot.’

I think it would have been great for someone to come up with some sort of post-pandemic, post-virtual curriculum.

The Challenge of Using edTech Tools in In-Person Classrooms

I’m going to switch gears to talk a little bit more about technology. Are you noticing any changes or new software features from digital tools that you depended on during the pandemic?

KR: Since we’ve been back in person, I haven’t used a lot of the software that I had to, due to necessity, in the virtual learning sphere. I have a class set of computers, but they stay in their cart for the most part because of the logistics of having 30 kids transition [to using computers]. Nearpod, which I loved for virtual because you could see all their work and where they’re at, isn’t that reasonable to use in a classroom setting. The kids [don’t] have to learn on the computer when there’s a teacher right in front of them. I just use paper and pencil. I print them out packets, and we work through them together. I mean, I wish it would be more exciting.

RP: I feel the same. In a lot of ways, I could get more engagement from the kids virtually. I can meet with four or five kids [while others work asynchronously]. I know I can do that in the classroom, but it’s like, ‘You guys have to be quiet!’ You know what I mean? 

Like Kylie was saying, I loved using interactive software. We did PearDeck, and all those slides were interactive. I can’t do that now. I think Google Classroom has sort of gotten better. We put this whole list together of all the things that it needed, especially for younger kids: large font and bold [type], different colors. The font was so small for kids in K-2. I don’t think you can make the font bigger yet, but you’re able to bold things. That was huge.

KR: I do use Google classroom and that’s something I didn’t use pre-pandemic. It’s primarily to focus on the kids who are quarantined or in close contact [with COVID]. At any given point, we have roughly 20 kids who are learning at home. And that’s where I utilize Google Classroom, for any assignments for them. 

I think it is a good, accessible tool, especially if students are going to be absent for a significant time for various health things. Even with my kids who may not have a computer at home, they can at least access it on their phone, and have some kind of venue into the school.

Digital Learning Tools & Family Communication

During virtual learning last year, teachers had many different ways of communicating with families using technology. Are you planning to use technology to communicate with families differently than you have in the past?

KR: I think there’s a big push, at least in my school, to make it as similar to pre-pandemic times as possible. My students have access to different software platforms where their parents can sign on and see their grades, their behavior report, and their attendance. I believe that was also available pre-pandemic. I don’t think anything’s different in regards to parent communication.

RP: My parents this year are WhatsApp users, and they’ll respond to me in seconds. They have to use a health screener every day, so they’re screenshotting their health screener [and sending it to me]. It’s been such a lifesaver. I do this [kind of communication] on ClassDojo, too, but they don’t all sign up for ClassDojo. Even if you give them the access code, or you help them log in, they’re still not connected or they still don’t download the app on their phone. WhatsApp is more accessible, in my opinion.

District-Level Shifts in edTech Investment

Is your administration investing more in technology? Do you have access to money for tech upgrades to your own classroom?

KR: We’re mandated to have the OwlLabs cameras set up and ready to go, for when the first batch of at-home learners was inevitably announced. We have the cameras from last year. If a kid on the quarantine list is in your classroom, you have to livestream.

RP: In New York City, they said that every student should still have their district computer or iPad. But they have a shortage right now, and they’re not able to give out any more. So it’s almost like the opposite. Like not only are they not updating any tech, they’re really stopping the distribution.

Shifts in edTech: What Teachers See Today

If switching to virtual learning was difficult last year, the transition back to in-person learning has its own unique set of challenges. Plenty of students are still struggling with learning content, even if they’re now learning side by side with their peers.

Even teachers who enjoyed using edTech during the pandemic might struggle to fit digital learning tools into their day-to-day realities. This means that product owners can do more to make digital curricula useful, valuable, and easy-to-implement for teachers, students, and parents.

By conducting additional user experience research, testing learning tools in real or hybrid classrooms, and drawing on the insights of the Backpack Interactive Teacher Council, your next edTech product can help teachers meet even more students where they are right now.

Want to learn more about how the Backpack Interactive Teacher Council can help with your next edTech product? Let’s talk!

4 Tips for Designing Content in Your Learning Management System

Monica Sherwood bio picture Monica Sherwood

Whether your LMS helps users review videos, work through interactive experiences, or read .PDF resources, designing content that creates a user-friendly information hierarchy for students is a major challenge. 

For starters, your users likely have many different content needs. Are they tackling lessons asynchronously on their own time, or are they visiting your LMS to download resources to use later? Maybe it’s both?

No matter what kind of edTech tool you’re building, students need content that’s digestible, affirmative, and self-contained. That’s especially true for your LMS! 

From readability to content sequencing, here’s everything you need to know as you rethink your learning content for a new digital space.

1. Make learning content digestible

Readability and scannability are especially important when it comes to structuring learning content in your LMS. 

After all, our design  goal is to help students access and process information to learn or practice new concepts!

For example, when users see a block of text on a screen wider than 500 pixels, readability goes down. That’s guaranteed to make your engagement metrics nosedive.

Help students digest information by:

  • Using design choices that lead to a high degree of legibility. Content should help your users distinguish separate sections and prioritize calls to action.  
  • Using best practices for your typography choices, like these guidelines from DesignModo. Legibility is affected by all the decisions your design team makes about paragraph width, line length, leading, typeface, and more.
  • Using visual cues to indicate that students are moving forward and encourage them to work toward their goals.

As you make changes to address readability issues, be sure to test with users. You can also check back in with product success teams to ensure that you’ve successfully designed your content. 

The more data you collect, the easier it will be to determine if student users are engaging with—and learning from—your content.

2. Embrace content sequencing

Part of the appeal of using a learning management system is giving your users a choice about how they move through content. Teachers want flexibility in setting up course sequences for students. Students want to be able to tackle content at the pace that works best for them.

In order to do this, however, you must evaluate each individual piece of content as a discrete component of your LMS. Your content can be broken down into pieces that make up a complete lesson, resource, or class and staged to help your users learn more effectively.

Once you’ve categorized your content and created a meta-tagging strategy and user flows, it’s time to strategize engagement with content sequencing. 

All users want to feel like they’re making forward progress, especially if they’re working on a long or challenging task. By presenting content in a way that won’t overwhelm your users, you allow them to work at their own pace and make their own choices about learning.

Students need help tackling big concepts or staying engaged for longer periods of time. Consider these sequencing strategies to boost user engagement: 

  • Introducing progress monitoring
  • Breaking up content into multiple screens
  • Integrating badges for achievements
  • Incorporating wizards and other helpful tools

These engagement strategies are especially important for content sequencing in edTech. Students often log onto an LMS to read an entire book or take a long assessment. By helping users anticipate how much time they should spend on any given screen, content sequencing makes a user’s experience coherent, pleasant, and even fun.

3. Design with student affirmation in mind

In any learning experience, there are natural moments where users should feel a sense of accomplishment. 

Celebrating milestones is especially important for students’ social-emotional learning and growth. When students accomplish goals, they stay more engaged and develop the grit they need to push through challenging problems.

Affirmations don’t necessarily have to be goal-oriented, either. They could be progress-oriented, rewarding students for reading for AP History or tackling a series of math quizlets. You might even include animations that reinforce your sequencing work or make content feel less intimidating.

Affirmations create a more delightful and supportive student experience. Whether students are working asynchronously or independently, your LMS can be there to provide feedback and support in real time.

4. Provide direct views for your resources

Have you ever clicked on a link for a .PDF and found yourself on an entirely different server? It can be frustrating, especially for students.

Whenever users are pushed out of your LMS, you’re more likely to lose them. But that’s not the only reason to keep things contained. Direct resource views have the added benefit of helping you protect your intellectual property (IP). 

Both off-the-shelf and custom learning management systems can be designed to protect your .PDF resources and other downloads by embedding content directly into the experience. You’ll also get better engagement metrics using this strategy, which can help you continue to improve your product.

A well-designed learning management system has many advantages. You can deliver powerful content at just the right moment to support your users’ needs and evolve your content strategy over time.

By sequencing and designing content to support the lifecycle of your product, you’ll stay one step ahead in the edTech marketplace. As you receive customer feedback and conduct user tests, you can refine your LMS into an ever more valuable edTech tool for years to come.

Are you building a custom LMS or tailoring an off-the-shelf system? Contact us below to chat more about user research, accessibility, and content sequencing.

Let’s build the future of digital products together.